APPOINTMENT CANCELLATION/RESCHEDULE POLICY
We provide high quality services with a highly trained staff ready to serve you. All single service appointments need 24 hours notice to the spa to cancel or reschedule the appointment. We require 48 hours for multiple services and spa packages. “No shows” or failure to cancel a single service before 24 Hours (or 48 Hours for multiple services or a spa package), will result in a 100% charge of the full fee of the services booked.
We understand certain situations and events can prevent one from attending their appointment. We try to be reasonable, therefore, a cancellation under 24 or 48 hours will only be charged IF we are not able to fill the time slot. If we are able to fill the appointment time, you will not be charged. This is because we have to make up for lost business from you and from potential clients as well as to compensate our wonderful and hardworking staff. This is why a major credit card is required to reserve and secure your appointment. We hope you understand the reasons behind this essential business policy.
Please arrive at least 10 minutes prior to your scheduled time for services. This will allow you time to check in and fill out any appropriate paperwork. We cannot guarantee appointments for late arrivals nor can we extend the time period of your scheduled appointments to be fair to other clients scheduled for the day.
For the comfort and safety of clients & staff, children may not accompany parents while experiencing spa services. While enjoying spa services please show consideration for others by keeping cell phones turned off and whisper in the spa treatment area. Jewelry must be removed for your services. Please keep all valuables with you during your appointment. We regret that we cannot be responsible for loss or damage to personal articles.
SPAFINDER/THIRD PARTY GIFT CERTIFICATES
Facelogic does accept Spafinder, Spa Week and Spa Wish gift certificates. Please note they can only be used on full price services. They cannot be used with any promotions, packages, member discounts, gratuities or offers on services, as well as products on sale for more than 20% off. Please note, starting in 2014, this policy applies to members. Please present any gift certificates to the Front Desk when you check in.
We recommend you schedule your next service prior to leaving Facelogic. One of our front desk coordinators will be happy to serve you.
Your gratuities are greatly appreciated by our dedicated staff! They are not included in the prices listed. For a guideline, 20% gratuity of the full value is customary in the beauty industry.
At Facelogic, we make every effort to satisfy our clients. Product returns must be within 14 days of purchase. Sorry, there can be no exceptions. Returns must be accompanied with original receipt. If the products are unopened, you may receive a refund, exchange or spa credit. If the products are opened and less than 25% used, exchange or spa credit only.
All sales are FINAL on gift cards, sale items & cosmetics. Cosmetics cannot be returned to comply with health regulations.
Gift cards are not replaceable if lost or stolen.
We’re always open to suggestions. Please let us know how we may serve you and make Facelogic better. In the unlikely event you are dissatisfied with one of our services, please notify the Spa Director immediately. We want all our guests to feel they were well served at Facelogic.
Spa prices are subject to change without notice.